Terms of Service

What easyRep does

easyRep provides an AI receptionist that answers your business phone calls (the "AI Receptionist"), tools to collect client details and send them emails (the "Client Email" service), and a dashboard to manage them. We may add, change or remove features over time.

Your account

• You must be at least 18 and able to agree to these terms for your business.
• Give us accurate details and keep them up to date, including a working email address.
• Keep your password safe and don't share logins. You're responsible for what happens under your account, including what your team members do.
• Tell us straight away at support@myeasyrep.com if you think someone else has access to your account.

Free trial

The AI Receptionist may come with a free trial of 7 days and up to 100 call minutes. One free trial per business, email address, phone number and payment card. When it ends, the AI Receptionist stops answering until you choose to keep it; you're not charged unless you do. Phone numbers set up during a trial that isn't kept are released 7 days after it ends. We may refuse or end a trial that looks like misuse.

Plans, billing, pausing and cancelling

• Each paid service is billed monthly, in advance, at the price shown when you choose it, starting on the day it's first paid for and on the same day each month after that. Taxes may be added.
• Some plans include a set number of call minutes, emails or clients. Extra call minutes are charged only up to the monthly spending limit you set.
• Discounts for combining services apply as described on our pricing page.
• Pausing: you can pause a paid service at any time. It keeps working until the end of the month you've paid for, then stops and isn't billed until you resume it. If you resume before that date nothing changes; if you resume later, a new monthly period starts on the day you resume. Phone numbers of a paused AI Receptionist are kept for 90 days, then released.
• Upgrades take effect straight away. Cancelling a service or deleting your account stops future charges; amounts already paid aren't refunded unless the law requires it.
• If a payment fails we may pause your services until it's paid. We'll tell you before changing our prices, and new prices apply from your next billing date.

Using easyRep responsibly

You agree not to use easyRep to do anything unlawful, harmful or deceptive. In particular, you're responsible for:

• Call recording and transcription consent. easyRep tells callers by default that calls may be recorded. Some states, including Florida, require every party's consent; don't turn this message off where the law requires it.
• Email consent. Only add clients who agreed to hear from you, and follow anti-spam laws such as CAN-SPAM. Every email includes an unsubscribe link and your mailing address; don't remove or work around them. We stop emailing addresses that unsubscribe, bounce or report spam.
• Your business facts. The receptionist answers from the information you give it. Keep it accurate (hours, prices, services, policies).
• Phone numbers. Numbers we provide stay with easyRep's phone provider and are assigned to you while your service is active. If you forward your own number to easyRep, you confirm you're allowed to.
• Not sending spam, harassing anyone, impersonating others, collecting payment card or other sensitive data through the receptionist, attempting to break or overload our systems, or reselling easyRep without our written permission.

Text messages from easyRep

Program: "easyRep offers and news". If you tick the optional "Text me offers and news" box at sign-up or under Your account, you agree to receive recurring automated promotional text messages from easyRep (offers, new features and tips) at the phone number you gave. Agreeing isn't a condition of buying anything.

• How often: message frequency varies, up to 4 messages a month, sent between 8 am and 8 pm your time.
• Cost: message and data rates may apply, according to your mobile plan.
• Stopping: reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE) to stop at any time. We'll send one message confirming you're unsubscribed and nothing after that. Reply START to sign up again.
• Help: reply HELP, email support@myeasyrep.com, or visit our support page.
• Mobile carriers aren't liable for delayed or undelivered messages.
• How we handle your number is in the Privacy Policy.

AI limits and emergencies

The receptionist is an AI. It can misunderstand callers, mishear details or make mistakes, so check important messages and orders. It isn't a replacement for emergency services: easyRep doesn't contact 911 or emergency services, and callers with an emergency should hang up and call 911. Don't rely on easyRep for anything where a missed or wrong message could put someone in danger.

Your data

You own your business's data: call transcripts, messages, orders, client lists and settings. You allow us to store and process it to run easyRep for you, as described in our Privacy Policy. For your clients' and callers' personal information, you decide why it's collected and we process it on your behalf. You can export your client list at any time. When you delete your account, everything stops straight away and your data is erased after 30 days (you can restore the account until then); encrypted backups are kept up to 30 days more.

Third-party services

easyRep relies on other companies to work, such as our phone provider, speech and AI providers, email delivery, and hosting (listed in our Privacy Policy). Their outages can affect easyRep, and we're not responsible for them.

Availability and changes

We work to keep easyRep running all day, every day, but we can't promise it will always be available or error-free. We may need to pause it briefly for maintenance. We may change these terms; if a change is significant we'll tell you by email or in the dashboard before it applies. Using easyRep after that means you accept the new terms.

Suspension and ending

You can stop using easyRep and delete your account at any time from Your account. We may suspend or close an account that breaks these terms, isn't paid, or puts other customers or our phone and email reputation at risk. Where we reasonably can, we'll warn you first and give you time to fix it.

Disclaimers and limits of liability

easyRep is provided "as is". To the extent the law allows, we disclaim all warranties not stated here, including that easyRep will meet every need or never miss a call. To the extent the law allows, easyRep LLC isn't liable for indirect or consequential losses (such as lost profits, lost business or lost data), and our total liability for any claim is limited to what you paid us in the 3 months before it arose. Some places don't allow these limits, so they may not apply to you.

You agree to cover us for claims brought by others (for example your callers or clients) that arise from your business information, your emails, or your use of easyRep in breach of these terms or the law.

Governing law

These terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules. Disputes will be handled by the courts located in New York, unless the law where you are says otherwise.

Contact

easyRep LLC, 145 Wellington Ct, SI. Email support@myeasyrep.com, or use our support page.